Terms of Service
A draft of the agreement between Konvy and our agency partners, published pre-launch for transparency. Month-to-month by default. No surprise fees. No marketplace lock-in. Final terms are provided in the Partner Agreement during founding-partner onboarding.
You run AI communications for your own clients, under your brand and your pricing, and you keep the difference between what you charge them and what you pay us. It is month-to-month with 30 days’ notice, no lock-in, and no surprise fees. This is a pre-launch draft; the final terms come in the Partner Agreement during onboarding. The numbered sections below are the actual agreement; this box is the plain-English gist.
Contents
1. Acceptance
By creating a Konvy partner account, signing the partner order form, or using the platform on behalf of a client, you agree to these Terms. You confirm you have authority to bind the entity you represent.
2. Partner program
Konvy is a partner-only platform. Partners receive a management console to operate AI communications service lines for their own clients under their own brand, pricing, and customer relationship. There is no end-customer self-serve tier; clients access the platform through a partner agency.
3. Wholesale credits
Partners purchase usage credits at wholesale rates. Wholesale rates are published in your partner dashboard and revised at most twice per year with at least 60 days' notice. Partners set their own retail prices to clients with no minimum, no maximum, and no platform-imposed bundling. The retail-wholesale spread is the partner's margin to keep.
4. Your branding & clients
Partners own the brand presented to clients (logo, domain, email sender, in-product copy where customizable). Partners own the commercial relationship with their clients including pricing, contracts, invoicing, and support. Konvy does not contact, market to, or solicit a partner's clients except where the partner explicitly enables co-marketing.
5. Acceptable use
Partners and their clients may not use Konvy to send unsolicited marketing communications in violation of TCPA, CAN-SPAM, GDPR, the Australian Spam Act, or equivalent law; to impersonate a person or entity; to harass or defraud; for any unlawful purpose; or in a way that materially degrades the platform for other partners. Konvy may suspend accounts that violate this section pending investigation.
6. Compliance obligations
Partners are responsible for ensuring their clients' use of the platform complies with applicable telecommunications, consent, recording, marketing, and data protection law in the jurisdictions where the client's customers are located. Konvy provides tooling (consent capture, recording disclosures, opt-out handling, jurisdiction warnings, healthcare-privacy agreements on request for eligible customers) to make compliance practical, but the operational responsibility rests with the partner and the client.
7. Fees & billing
Platform fees and credit packs are billed monthly in advance via the payment method on file. Usage above included credits is billed monthly in arrears. Failed payments trigger a 10-day grace period before service suspension. All amounts are in USD unless an order form specifies otherwise. Taxes are added where applicable.
8. Term & termination
The default partner term is month-to-month. Either party may terminate for convenience with 30 days' notice. Konvy may terminate immediately for material breach (acceptable use, payment, compliance) with notice. On termination Konvy provides 60 days of read-only access for data export at no charge. There are no exit fees, no remaining-balance penalties, and no marketplace-spend offsets to reconcile.
9. IP & license
Konvy retains all rights in the platform, including the underlying software, models, prompts, and infrastructure. Partners retain all rights in their brand assets, configurations, content, and client data. Konvy grants partners a worldwide, non-exclusive license to use the platform under their own brand for the duration of the agreement.
10. Warranties
Konvy warrants that the platform will perform substantially in accordance with the published documentation. Service level commitments are defined in the Partner Agreement provided during founding-partner onboarding. The platform is otherwise provided "as is" to the extent permitted by law.
11. Liability
Neither party is liable for indirect, incidental, consequential, or punitive damages. Each party's aggregate liability is capped at the fees paid by the partner in the 12 months preceding the claim. The cap does not apply to breaches of confidentiality, indemnification obligations, or willful misconduct.
12. Disputes
These Terms are governed by the laws of Victoria, Australia. Disputes are first escalated through good-faith discussion with the Konvy team. Unresolved disputes are referred to the Victorian Civil and Administrative Tribunal or, where the parties agree in writing, to binding arbitration under the Australian Centre for International Commercial Arbitration rules.