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Outbound AI Campaigns Done Right
Outbound AI voice campaigns can transform customer engagement—or destroy trust. Here's how to run campaigns that create value without crossing the line.
Konvy Blog
Insights on AI voice agents, customer service automation, and voice technology trends from the Konvy team.
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Building Self-Learning Knowledge Bases for Voice AI
Static knowledge bases become stale fast. Here's how to build AI systems that learn from every conversation and get smarter over time.
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Voice AI for Real Estate Teams - Converting More Leads Without Burning Out
How real estate teams are using AI voice agents to qualify leads, schedule showings, and capture after-hours inquiries—turning speed-to-lead into a competitive advantage.
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Sub-Second Response - Why Latency Makes or Breaks Voice AI
In voice AI, 500 milliseconds separates a natural conversation from an awkward one. Here's the science of latency and how to optimize every millisecond.
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Voice AI for Healthcare Practices - Improving Patient Experience While Managing Compliance
How medical practices are using AI voice agents to handle appointment scheduling, reduce no-shows, and provide after-hours coverage—all while maintaining HIPAA compliance.
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How AI Voice Agents Handle Frustrated Callers (Better Than You'd Expect)
Dealing with angry customers is one of the hardest parts of phone support. Modern AI voice agents are surprisingly effective at de-escalation—here's how they do it and when they know to involve humans.
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When to Transfer - The Art of AI Escalation
Knowing when your AI agent should hand off to a human is just as important as handling conversations independently. Here's how to get escalation right.
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Building 24/7 Customer Service Without Burning Out Your Team (or Your Budget)
Round-the-clock customer service used to require either enormous budgets or exhausted employees. The economics have changed—here's how to build sustainable 24/7 coverage.
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Measuring Voice AI Success - The KPIs That Actually Matter
Beyond vanity metrics—a practical framework for measuring voice AI performance, setting realistic benchmarks, and calculating genuine ROI.
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AI Voice Agents vs. Traditional IVR: Why 'Press 1' Is Finally Dying
Traditional IVR systems have frustrated callers for decades. AI voice agents offer a fundamentally different approach—but understanding when each makes sense requires looking beyond the hype.
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The Psychology of Voice in Customer Service
Understanding why 67% of customers still prefer voice for complex issues—and how AI voice agents can deliver the emotional connection that builds lasting trust.
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The Hidden Cost of Missed Calls (And What It's Really Costing Your Business)
Every unanswered call represents more than a missed conversation—it's lost revenue, damaged trust, and opportunities handed to competitors. Here's how to measure and address the true cost.