Our RAG (Retrieval-Augmented Generation) architecture strictly limits responses to your knowledge base. When the AI encounters an unknown question, it escalates to a human agent or takes a message rather than inventing facts. Every response is grounded in your approved content.

Yes. Port your existing numbers directly to our platform, or forward calls from your current PBX system (Twilio, RingCentral, Vonage, etc.) to a Konvy-provisioned SIP endpoint. No disruption to your customers.

Real-time sentiment analysis monitors voice tone and language patterns. When frustration is detected, the system automatically offers human escalation or transfers to a priority support queue. You control the sensitivity threshold.

Enterprise-grade security on Cloudflare's global infrastructure. TLS 1.3 encrypts all traffic. AES-256 protects sensitive data at rest. Role-based access control with audit logging tracks every action. Your customer data is never used to train AI models.

Standard deployments go live in under 15 minutes using our pre-built templates. Upload your knowledge base, configure your agent personality, and start taking calls. Enterprise integrations with custom CRM webhooks typically take 3-5 days.

Yes. Native integrations with HubSpot and Salesforce sync call data, transcripts, and captured fields automatically. Google Calendar and Microsoft Outlook integration enables real-time appointment booking. Zapier and webhook support connects to 5,000+ other tools.

Our edge-native architecture on Cloudflare supports 100+ concurrent calls per organization and 10,000+ platform-wide. Scale instantly during peak periods with no infrastructure changes required. 99.9% uptime SLA guaranteed.