Your front desk staff should be with patients, not on the phone.

The challenge:

Front desk staff juggle walk-ins, check-ins, and a ringing phone. Callers wait on hold. Some hang up and never call back.

The solution:

Konvy checks your Google Calendar or Outlook availability in real-time, confirms the slot, and sends the patient a confirmation — all without human involvement.

The challenge:

Patients call for routine refills. Your staff takes the message, relays it to the provider, then calls the patient back. Three touches for a simple request.

The solution:

Konvy captures the patient's name, medication, pharmacy, and last fill date — then routes a structured request directly to the provider. One call. Done.

The challenge:

It's 10pm. A patient calls about symptoms. The phone rings out. They drive to the ER instead of waiting for a morning callback.

The solution:

Konvy follows your clinical decision tree, captures symptom details, and either schedules a morning callback or escalates to on-call staff with full context.