Keep your technicians in the field. Not on the phone.
Konvy handles service requests, provides ETAs, and books appointments — so your dispatchers manage the work, not the incoming calls.
The challenge
The numbers don't lie
3x
Seasonal Spikes
Call volume can triple overnight during seasonal demand. Your dispatch team can't scale that fast.
$200-500
Per Service Call
average revenue per completed job. Every missed call is real money walking to your competitor.
After hours
Emergency Calls
Burst pipes at 2am. The homeowner calls three companies. The one that answers gets the job.
Home services use cases
How Konvy helps
Service Request Intake
The challenge:
Phone rings non-stop during peak season. Your dispatcher is scheduling, coordinating techs, and answering calls simultaneously. Callers wait or hang up.
The solution:
Konvy captures the issue, address, preferred time, and warranty status — then books the next available slot on your calendar. Your dispatcher stays focused on coordination.
ETA and Status Updates
The challenge:
Customers call repeatedly asking 'Where's my technician?' Each call pulls someone away from productive work.
The solution:
Konvy checks your schedule and provides a real-time estimate. 'Your technician is approximately 20 minutes away. Please ensure the service area is accessible.'
Emergency After-Hours Dispatch
The challenge:
It's 2am. A pipe bursts. The homeowner calls three companies. Two go to voicemail. The third answers and gets a $500 job.
The solution:
Konvy assesses the severity, captures all details, and escalates to your on-call technician with full context. You answer first, you win the job.
See it in action
A real conversation
Konvy AI
Thank you for calling Summit HVAC & Plumbing. I'm Konvy, your AI assistant. How can I help?
Caller
My furnace isn't turning on and it's getting cold in here.
Konvy AI
I'm sorry about that. Let me help you right away. Is this an emergency — is your home below 50 degrees?
Caller
Not yet, but it's dropping fast.
Konvy AI
I understand the urgency. I can schedule a technician visit for first thing tomorrow morning between 8 and 10am. Would that work for you?
Caller
Yes, please. That would be great.
Konvy AI
You're all set. A technician will be at your address between 8 and 10am tomorrow. You'll receive a confirmation text with their name and direct number. In the meantime, if you have a space heater, that can help keep one room warm tonight.
Features that matter
Built for your workflow
Ready to get started?
See how Konvy works for home services
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